Air Canada Loses Dog, Sends Questionable Email

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Air Canada made a terrible mistake last week when it lost a passenger's Greyhound. Adding insult to injury, the airline accidentally sent a U.S. news station an email that some say indicates the airline's lack of concern regarding the lost dog.



Jutta Kulic was transporting Larry the Italian Greyhound to British Columbia, Canada, to fulfill the dying wish of her friend, Larry's late owner, to find him a new home. Kulic said she secured Larry's crate several times and gave the airline specific instructions not to open the crate unless Larry would be in an enclosed room. But after Larry's flight was rescheduled, an employee took him for a walk, and he went missing.

While Air Canada had search teams looking for Larry, CBS affiliate KOVR-TV in Sacramento picked up the story, and contacted Air Canada regarding the incident. The airline responded to the news station's questions, and then received a follow-up. That's when an Air Canada spokesperson sent an email to KOVR that was intended for other airline employees. The email said to ignore KOVR's follow-up questions.

"I think I would just ignore, it is local news doing a story on a lost dog. Their entire government is shut down and about to default and this is how the U.S. media spends its time," the email said.

Kulic called the remarks made in the misdirected email "cold" and "callous," and said that the whole situation is "horrifying." The Canadian couple who are adopting Larry also are upset by the airline's handling of the situation.

In a statement, Air Canada denounced the email as "inappropriate," and said that it does not "reflect Air Canada's standards or professionalism, and do not refer to the search for Larry by Air Canada employees, which is ongoing."

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wlh1923

Whoever stole/adopted the dog probably figured that anyone cruel enough, stupid enough and negligent enough to ship a large dog in a small crate by air freight probably wouldn't care that much if the dog disappeared.

October 15 2013 at 6:55 PM Report abuse +1 rate up rate down Reply
1 reply to wlh1923's comment
Wren77

Italian Greyhounds only weigh up to 18lbs and are about 15 inches max at withers. It's actually a toy breed, so don't be a judgmental prick, leave that to Canada.

October 22 2013 at 6:53 PM Report abuse rate up rate down Reply
Dave

In a statement, Air Canada denounced the email as "inappropriate," and said that it does not "reflect Air Canada's standards or professionalism, and do not refer to the search for Larry by Air Canada employees, which is ongoing." Apparently it DOES reflect Canada's standards. Way to back peddle Air Canada. Of course what can we expect from a country where Ted Cruz was born.

October 15 2013 at 1:21 PM Report abuse +1 rate up rate down Reply
Pat

Greg there are laws to get what you paid for. The airline was given instructions that they agreed to and defaulted. Now I am sure if you didn't get what you paid for you would have a hissy fit like you are doing now. I really hope the media put fire under them to find the dog. And if they don't, SUE!!!

October 15 2013 at 12:25 PM Report abuse rate up rate down Reply
burton99x

no comment on the canuk insulting the USA ...i smell international incident

October 15 2013 at 12:19 PM Report abuse rate up rate down Reply
heldt666

In our sue happy society, nothing eases your greif like a large check.

October 15 2013 at 12:04 PM Report abuse rate up rate down Reply
howardbronx7

You paid for service. You expected service. You received nothing! Hope dog is found.

October 15 2013 at 10:43 AM Report abuse +1 rate up rate down Reply
bilhee

Hi Greg..Sounds like you are a real "sensitive" guy, and obviously should never own a pet. Losing a pet on a flight is the reason that many people drive instead of fly..and airlines typically are insensitive . To a lot of people, their pets are treated as members of their family..How would you like to lose one of your kids on a flight???Guess you wouldn't think twice about suing them then

October 15 2013 at 9:00 AM Report abuse +3 rate up rate down Reply
Greg

Kalico500 - Well then start your own airline. There is no law requiring a private company to ship animals. So you come up with a better way to do it instead of yelling for someone else to do it, and screaming "sue them". How childish.

October 15 2013 at 8:41 AM Report abuse +1 rate up rate down Reply
2 replies to Greg's comment
Lani Burch

Greg, you are obviously an animal lover - NOT.

October 15 2013 at 10:02 AM Report abuse +1 rate up rate down Reply
hattie54

I pray you don't have a pet.You sound like a pompous fool.

October 15 2013 at 4:27 PM Report abuse +1 rate up rate down Reply
kalico500

SUE THEM! SUE THEM!! SUE THEM!!!
There needs to be a more secure and humane way to transport animals by air!!

October 15 2013 at 7:55 AM Report abuse rate up rate down Reply
sadler2006

Looks like I'll never be flying Air "Eh"!

October 15 2013 at 2:46 AM Report abuse +1 rate up rate down Reply

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