Air Canada Loses Dog, Sends Questionable Emailthe daily dish
Air Canada made a terrible mistake last week when it lost a passenger's Greyhound. Adding insult to injury, the airline accidentally sent a U.S. news station an email that some say indicates the airline's lack of concern regarding the lost dog.
Jutta Kulic was transporting Larry the Italian Greyhound to British Columbia, Canada, to fulfill the dying wish of her friend, Larry's late owner, to find him a new home. Kulic said she secured Larry's crate several times and gave the airline specific instructions not to open the crate unless Larry would be in an enclosed room. But after Larry's flight was rescheduled, an employee took him for a walk, and he went missing.
While Air Canada had search teams looking for Larry, CBS affiliate KOVR-TV in Sacramento picked up the story, and contacted Air Canada regarding the incident. The airline responded to the news station's questions, and then received a follow-up. That's when an Air Canada spokesperson sent an email to KOVR that was intended for other airline employees. The email said to ignore KOVR's follow-up questions.
"I think I would just ignore, it is local news doing a story on a lost dog. Their entire government is shut down and about to default and this is how the U.S. media spends its time," the email said.
Kulic called the remarks made in the misdirected email "cold" and "callous," and said that the whole situation is "horrifying." The Canadian couple who are adopting Larry also are upset by the airline's handling of the situation.
In a statement, Air Canada denounced the email as "inappropriate," and said that it does not "reflect Air Canada's standards or professionalism, and do not refer to the search for Larry by Air Canada employees, which is ongoing."
KEEP YOUR PET SAFE WHILE TRAVELING: